Tag: it

Cisco Unified Contact Center Enterprise

Michael

Comprehensive advice, implementation and powerful value-added modules for the Cisco Unified Contact Center Enterprise (UCCE) Hennef (D) / Budapest (H), 8 February 2013. Since the beginning of the year, UCCNET Kft. offers a comprehensive solution portfolio with its seat in Budapest to Hungarian customers and users of market-leading Cisco Contact Center technologies. From consultancy and design through implementation and support up to own value added modules for the contact center management, UCCNET is the ideal partner for optimum customer service. Our goal is to help contact centers in Hungary, to get the most out of their technical infrastructure, and thus permanently increasing the satisfaction of their customers”, explains Axel Amelung, senior business consultant IP solutions at CONET and Managing Director of subsidiaries of CONET communications in Austria and UCCNET in Hungary. As a certified partner of Cisco, we have not only many years of consulting experience, but also the developer expertise, solutions for special requirements of our customers to develop.

” The UCC suite the company offers a suite of tools, which takes care of key challenges in the customer’s environment and perfectly complements the current contact center products from Cisco: the UCC wallboard about presents relevant key figures all in the contact center open at a glance and allows you as an effective response to unexpected load developments. The UCC control tool focuses on specifically the task pane automated prompts and we’re grinding. With the tool, different announcement, single player, and query can be controlled, flexible and user friendly. The UCC group monitor finally offers a real time overview of all agents and teams in the contact center. Also allows a skill-based relocation and assignment of agents in teams and groups, and ensures a high availability and optimal utilization of resources. In Germany we are successful for many years with our contact center and IP telephony services”, explains Anke Hofer, Managing Director of German UCCNET’s parent company CONET Solutions GmbH. solutions such as the CONET UC radio are Suite and a special communication Conference platform for control stations, now also for example in the Austrian motorway and tunnel operator ASFINAG in use.

As the operating subsidiary of CONET Solutions GmbH UCCNET in Budapest together with the sister company of CONET communications in Austria Vienna advances now further the internationalization of the CONET group. UCCNET Kft. Contact Center, call center and service center of all kinds have special requirements for their communication infrastructure. These must be designed not only to integrate more and more of the classic hotline phone number via E-Mail and fax communication channels seamlessly to chat, conferencing, and social media. She must also be able to ensure high availability, reliability, and quality of service permanently. As a certified Cisco partner UCCNET’s contact center specialists help customers, Efficiency in contact centers significantly increasing customer service and employee satisfaction. The UCCNET Kft.

EUR Server

Michael

Because when buying an Intel modular chassis there are 1000 EUR discount. Intel modular chassis system stands out for its scalability and has been designed for small and medium-sized companies with increasing IT requirements and tight budgets. Also high demands six server blades and 14 bays for 2.5 inch hard drives. In addition, the modular system for the future is prepared. If necessary, the components can be easily replaced or expanded. Modular server: A device for all: storage, computing, networking,… High flexibility and extensibility – including remote management redundant hardware for maximum reliability intelligent load balancing of power supplies reducing energy consumption the Thomas-Krenn.AG is the leading online shop for server, server solutions and quality hosting service (www.thomas-krenn.com). The portfolio ranges from rack server, Silentserver to solutions for HA-clustering, virtualization, storage and system solutions. Knurr network cabinets, TFT drawers and a wide range of network accessories complete the offer for the customers. As the only company in this industry, the individually configured servers can be delivered within 24 hours in Europe.

Exchange

Michael

Policy comparison and insurance Exchange saves up to two-thirds of annual insurance costs – re-registration or vehicle change to accurate estimation of the number of kilometres eighth deviations of insurance be communicated – policy comparison and insurance Exchange saves up to two-thirds of the annual insurance costs Berlin, 08 July 2010, about 7 million private cars change in Germany every year the holder or are newly admitted. In addition to the compulsory registration at the registration office is also the corresponding insurance of the purchased vehicle in the focus. One of the key, which must be made when the new insurance of a car, is the question of the annual mileage. Vehicle owners should specify as accurately as possible the estimated mileage with, because it has a decisive influence on the height of the vehicle annual premium. So can toptarif.de (www.toptarif.de) according to current calculations of the independent consumer portals to the cost of the insurance alone on the basis of the specified mileage vary more than 100 percent. Within the framework of the calculations, experts toptarif.de have compared 30 cheap motor insurers in the market for different performance rates. It was the identical each profile of a Berlin family * shall be used. As a result, frequent travellers, covering 40,000 miles a year, averaging nearly 72 percent pay more for car insurance as the little rider with a mileage of 5,000 kilometres.

At the top, the differences are even at over 100 percent. Even compared with the statistical average drivers, covering 13,000 kilometers a year, drivers pay more average about 37 percent. To be due in the case when the largest German motor direct insurer HUK24 908 EUR per year for third party liability and comprehensive insurance, applying a mileage of 40,000 kilometers. At 5,000 kilometres, the police would cost only 503 euros. Also the average driver saves almost 300 euro compared to the frequent travellers with a mileage of 13,000.

FrameMaker

Michael

Complete new development by itl, the existing docbook5-xml version as a new application in FrameMaker was ported and adapted to the requirements of the layout from Uniserv. The company Uniserv uses including an open source software produced by Talend open data solutions for their products to the data, application, and business process integration. This open source software is integrated into the Uniserv’s own products, which is why the supplied documentation must be adapted by the editors at Uniserv. For this reason a modified docbook application in FrameMaker has been used, based on the supplied documents could be processed. Meanwhile the documentation provided by Talend as docbook5-xml is provided. Since the existing docbook application in FrameMaker on docbook 4.1.2 is based and the transition to docbook5-xml extensive changes required would have made, was the task of itl is to adapt the existing docbook application that docbook5-xml processing is possible without any problems. A short test revealed that a complete New development is easier than an adaptation of the existing docbook application.

Therefore, itl, ported the current docbook5-xml version as a new docbook application in FrameMaker and adapting it to the specific layout requirements of Uniserv documents. In the core, all of the more than 400 docbook5 elements were taken over. However, appropriate text format rules were deposited only for the used items. An extension is possible at any time without problems. The XSLT-pre – and post-processing of the standard docbook enhanced version was also completely redesigned and adapted to docbook5-xml, so the xml output in programs other than FrameMaker can be edited easily.