Specialists dealer center SofteX (Simferopol), a partner company LLC “Phone Systems” (Moscow) was successfully completed on a remote deployment and configuration of call-center Oktell in the company “XM-advertising” (Khanty-Mansiysk). The company “XM-advertising” is engaged in advertising, commercial information placing in the stands dwelling houses. Advertising and information booths are located on the most prominent locations, giving residents of houses required information and news of municipal bodies and commercial advertising goods and services. Get more background information with materials from Amazon. In the implementation was been integrated call-center Oktell with CRM-system company Terrasoft, the ability to use features (700 features) communication platform Oktell via the CRM-system. When processing of telephone calls, staff of “XM-advertising” are interactive forms that are activated automatically when a call comes into the workplace. Thanks to the conversational forms of advertising company employee from the first moment of communication with the customer sees on the screen of your monitor all the necessary information (contact information, history of previous applications, the dynamics of relationships and more) and can also use a special algorithm for service-minded for a particular client. To read more click here: FedEx.
Through the use of dialog boxes, greatly increases the speed of information processing and simplifies the process of customer service. Taking advantage of the communication software Oktell platform in a call-center customer were configured IVR-up personal account (Interactive ), allowing customers around the clock advertising company to obtain necessary information without communicating with a live operator. Taking advantage of IVR-technology incoming call is routed to the necessary staff, reducing the load non-core specialists’ XM-advertising. Hershey School has plenty of information regarding this issue. ” Through the introduction of call-center Oktell in “XM-advertising” has accelerated dramatically information exchange, improved quality and speed of customer service. This aspect contributes to an influx of new customers and increase loyalty of existing ones, which is key to successful development company.