Skills competition of ITSM Consulting AG and computer week with scientific support from the University of Dortmund professional elite IT services is determined in five rounds; Participants can immediately register Bodenheim, 04.07.2012 – ITSM Consulting AG and the German periodical Computerwoche perform 2012 the first German IT-quality Championship with scientific support from the University of applied sciences in Dortmund. The skills competition content focusing on the quality management in the IT services and the IT organizations aimed at professionals of the IT service management (ITSM) from companies and public institutions, the registration and participation is carried out under. The competition to determine of the technical elite is conducted online over five rounds with continuously increasing difficulty and decreasing time limits for responses. While each qualifies a certain number of participants for the next round. Identification procedures shall ensure that no multiple participation of persons is possible.
The scientific support of the Championships is Prof. Dr. Achim Saidi of the Fachhochschule Dortmund, to ensure a vendor-neutral realization besides the technically demanding focus. The quality aspect of the IT services is moving increasingly into focus, because can afford any weaknesses in her performance of the market and customer-related business processes in particular”, describes Frank Zielke, Director of ITSM Consulting AG, the relevance of the topic. Focus on the specific performance of IT services is in its various facets such as the availability, performance, reliability, and compliance, on the other hand, but also the entire framework of quality management and methods of continuous improvement play an essential role,”he stressed. ITSM consulting: The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management. The In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71