Cisco Unified Contact Center Enterprise

Comprehensive advice, implementation and powerful value-added modules for the Cisco Unified Contact Center Enterprise (UCCE) Hennef (D) / Budapest (H), 8 February 2013. Since the beginning of the year, UCCNET Kft. offers a comprehensive solution portfolio with its seat in Budapest to Hungarian customers and users of market-leading Cisco Contact Center technologies. From consultancy and design through implementation and support up to own value added modules for the contact center management, UCCNET is the ideal partner for optimum customer service. Our goal is to help contact centers in Hungary, to get the most out of their technical infrastructure, and thus permanently increasing the satisfaction of their customers”, explains Axel Amelung, senior business consultant IP solutions at CONET and Managing Director of subsidiaries of CONET communications in Austria and UCCNET in Hungary. As a certified partner of Cisco, we have not only many years of consulting experience, but also the developer expertise, solutions for special requirements of our customers to develop.

” The UCC suite the company offers a suite of tools, which takes care of key challenges in the customer’s environment and perfectly complements the current contact center products from Cisco: the UCC wallboard about presents relevant key figures all in the contact center open at a glance and allows you as an effective response to unexpected load developments. The UCC control tool focuses on specifically the task pane automated prompts and we’re grinding. With the tool, different announcement, single player, and query can be controlled, flexible and user friendly. The UCC group monitor finally offers a real time overview of all agents and teams in the contact center. Also allows a skill-based relocation and assignment of agents in teams and groups, and ensures a high availability and optimal utilization of resources. In Germany we are successful for many years with our contact center and IP telephony services”, explains Anke Hofer, Managing Director of German UCCNET’s parent company CONET Solutions GmbH. solutions such as the CONET UC radio are Suite and a special communication Conference platform for control stations, now also for example in the Austrian motorway and tunnel operator ASFINAG in use.

As the operating subsidiary of CONET Solutions GmbH UCCNET in Budapest together with the sister company of CONET communications in Austria Vienna advances now further the internationalization of the CONET group. UCCNET Kft. Contact Center, call center and service center of all kinds have special requirements for their communication infrastructure. These must be designed not only to integrate more and more of the classic hotline phone number via E-Mail and fax communication channels seamlessly to chat, conferencing, and social media. She must also be able to ensure high availability, reliability, and quality of service permanently. As a certified Cisco partner UCCNET’s contact center specialists help customers, Efficiency in contact centers significantly increasing customer service and employee satisfaction. The UCCNET Kft.

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